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WE WILL BE RUNNING ANOTHER MEMBER SATISFACTION SURVEY AT THE END OF THE 2021/2022 SEASON.
Thank you to everyone who took the time to complete our Member Satisfaction Survey again in 2020.
We are very pleased that our year over year results showed nice gains in several important areas. Overall Member satisfaction increased and dissatisfaction decreased.
| OVERALL MEMBER SATISFACTION | |||
| 2019 | 2020 | Change | |
| VERY SATISFIED | 17.56% | 21.50% | 3.94% |
| SATISFIED | 58.02% | 63.50% | 5.48% |
| NEUTRAL | 12.98% | 12.00% | -0.98% |
| DISSATISFIED | 9.92% | 3.00% | -6.92% |
| VERY DISSATISFIED | 1.53% | 0.00% | -1.53% |
The Board also is reviewing the comments sections of the survey and will be working on improving areas that some members are less satisfied in. We will update you on those improvements next season.
Click on the link below to view survey results:
2019 MEMBER SATISFACTION SURVEY
2020 MEMBER SATISFACTION SURVEY
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